IMMERSIVE, INTERACTIVE & INTELLIGENT
Soft Skills Training Simulations
Soft skills are widely recognized as key for productivity, well being and lifelong learning, and have received increasing attention and importance in recent years. However, much of soft skills training is still e-learning based, which often fails to engage many learners. Learners say that e-learning content is dull and boring, and overly rigid.
We approach soft skills training differently, and apply AI and VR/MR technologies to make training engaging and effective, while keeping the cost at the same level as e-learning. We do this by applying our no-code platform HyperSkill to author and deliver immersive, interactive and intelligent training.
We worked with leading organizations that have spent years developing training content, soft skills frameworks, assessments and credentials, jobs databases, etc. to deeply understand the core set of requirements that a platform would need to provide in order to truly scale and cover the wide range of training scenarios needed by industry. Then, we implemented over 15 innovative features within HyperSkill and pilot tested them with users. The result is a powerful platform that can enable rapid authoring of soft skills training simulations at a speed and price unmatched in the industry. Listed below are key differentiators of our solution.
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What’s in the Soft Skills Simulation Library?
SimInsights offers an extensive and ever-growing library of 70+ immersive soft skills simulations, available through the Skillful Catalog within the HyperSkill platform. These simulations cover a wide variety of critical workplace skills such as:
- Communication & Active Listening
- Conflict Resolution
- Team Collaboration
- Customer Service Excellence
- Leadership & Emotional Intelligence
- Decision-Making Under Pressure
- Interview Practice & Feedback
- Public Speaking
Each simulation is interactive, realistic, and built for impact—designed to accelerate learning through active engagement and immersive scenarios. Our soft skills simulations are categorized by domain, difficulty level, and modality, such as:
Roleplay-based VR scenarios with branching conversations and realistic character responses
Scenario-based conversations that train users on empathy, listening, and verbal communication
Gamified decision-making activities that prompt learners to navigate workplace challenges
Interactive learning modules for practicing customer service, conflict resolution, and teamwork
They are compatible with desktop, VR headsets, and mobile devices, making them ideal for schools, universities, training providers, and enterprises.
Want Something Custom? You Can Build It Yourself!
Need a custom scenario tailored to your industry, learners, or company culture? That’s where SimGenie and the HyperSkill Authoring UI come in.
SimGenie
Using SimGenie, our generative AI simulation builder, you can:
- Describe your scenario
- Let the AI generate full scenes, dialogue trees, and feedback loops
- Customize and deploy your simulation in minutes
HyperSkill
Using HyperSkill, our no-code authoring platform, you can:
- Drag and drop scenes, avatars, dialogue, and logic
- Integrate multimedia, assessments, and data tracking
- Publish instantly across web, VR, and LMS platforms
Whether you’re a corporate trainer, instructional designer, or educator, creating your own soft skills simulation is easier and faster than ever—and no programming experience is required.
Contextual soft skills training scenarios
Author a conversation in almost any setting whether it is clinical, manufacturing, data center, etc. Training in context is much more powerful than training that is decontextualized.
AI-Powered
Existing training is branching based, where each branch has to be laboriously authored by instructional designers. Such training is overly rigid and fails to engage learners. We use large language models (LLM) to deliver extremely flexible training where learners can say anything that comes to their mind, and the AI can gracefully handle it within the parameters of the scenario, delivering an incredibly engaging and effective training experience.
Scoring and Feedback
When learners are given flexibility to input free responses, scoring becomes a challenge. We solve this by using LLM technology combined with our proprietary techniques to deliver valid and reliable scoring and feedback.
The Most Comprehensive Soft-Skills Simulation Tool
Communication Skills Training for Call Center Agent
Call center agents need to connect with frustrated or angry customers, understand their needs and provide resolution quickly. Our simulations used Generative AI to provide practice opportunities that are human-like without the expense of a human coach. We also use AI to provide scoring and feedback.
Communication Skills Training for Text Chat Agents
Increasingly, text chat is gaining popularity as an alternative to voice calling for support. HyperSkill provides the option to practice text chat. GPT4 powered AI agents play the role of customers, providing practice opportunities, scoring and feedback to learners. Learners gain the knowledge and skills necessary to respond effectively to a huge variety of customers.
Customer Personality Styles Based Sales Training
Sales is about closing deals, but how can salespeople practice with a range of customer scenarios? AI offers a solution. We partnered with an automotive client to create interactive simulations using the DISC personality model (Dominance, Influence, Steadiness, and Conscientiousness). Practicing with AI virtual customers helps users develop the skills and confidence to respond effectively to various personalities.
Complex Product Sales Training
Sales often require deep product knowledge and effective techniques, especially with complex products like electric vehicles (EVs). As new models emerge yearly, salespeople must continually upskill. HyperSkill’s AI agents simulate customers seeking technical info and negotiating discounts, helping trainees identify needs and communicate value. Users receive feedback on their performance to enhance real-world skills.
Difficult Conversations in a Clinical Setting
Difficult conversations occur daily in hospitals, and patients expect clinicians to demonstrate both medical competency and effective communication. Limited in-person training leaves many clinicians lacking skills and confidence. HyperSkill addresses this by enabling the quick creation of AI-driven simulations where agents role-play as patients, generating a wide range of questions to enhance soft skills training.
Career Specific Mock Interview Training for Youth
Many first time job seekers or career changers lack practice opportunities for job interviews. This problem is especially severe for individuals entering the workforce or those facing challenges finding opportunities. HyperSkill is enabling the creation of career specific interview simulations that provide valuable practice opportunities, scoring and feedback.
Difficult Conversations in the Construction Industry
Difficult conversations are a part of any workplace, including construction sites where safety and teamwork are crucial. HyperSkill enables the creation of realistic simulations tailored to this environment, helping workers navigate tough discussions about safety protocols or team dynamics. One of our clients is applying HyperSkills to build a set of conversational simulations situated in a construction jobsite.
Difficult Conversations in the Office Setting
Challenging conversations frequently occur in office settings, where topics can range from workplace harassment to interpersonal conflicts. HyperSkill provides a versatile platform to create context-specific simulations, allowing employees to practice handling sensitive issues effectively. Our clients are applying HyperSkills to create training simulations for difficult conversations in the office setting.
Team Training in Clinical Setting
Difficult conversations can arise in any environment and situation, where it is a hospital, factory or construction job site. To add realism and rich context, HyperSkill makes it easy to situate the simulation in any context. One of our clients is applying HyperSkills to build a set of conversational simulations situated in a construction job site.
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